Customer Service
- Shipping & Delivery
- All items are shipped using the International Postal Service - Registerad Air Mail (with tracking number). *Please note that while it is a trackable solution tracking information will not be updated again until the package reaches its destination.
Valid Email Address Required. It is the customer's responsibility to provide a valid email address when placing an order. This email address is used to send a shipping notification when payment is accepted, and when the product ships. If you do not receive order confirmation by email, check to make sure you provided a valid email.
Need it faster? Quicker shipping options are also available for most items, including DHL Express/UPS delivery in 3-4 business days
Shipping Days: In order to provide the best service possible, we will make every attempt to ship orders the day after they are received pending payment verification. Please note that no items will be shipped on Saturday, Sundays or Holidays. Customs Fees and Taxes: The customer agrees to pay all customs charges and taxes. Customs Delays: All international delivery times are approximate, assuming there is no delay in Customs. If Customs intercepts a package it is not possible to predict how long the package will be delayed. Under normal circumstances with no customs delays, international packages can be expected within 5-10 business days. Contact us for express shippig cost to your contry. - Privacy Policy
- We take only delivery details from you on our website. Credit Card Details are taken and processed via PAYPAL. PayPal uses only the highest level of SSL security encryption to ensure that your deatils are kept secure. At no time do we see you credit card information.
We will only use personal information you supply to us only for the reason that you provided it.
We will only hold your information for as long as necessary to fulfil that purpose.
We will not pass your information to any other parties unless this is made clear to you at the time you supplied it.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses. They are also used after you have logged on as part of that process.
You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
* Take and fulfill customer orders
* Administer and enhance the site and service
* Issue a unique identifier (e.g. customer login)
* Monitor customer account status beyond that required for individual purchases
* Only disclose information to third-parties for goods delivery purposes.
* Offer you notification of special offers and discounts (if you have chosen so)
- Returns & Replacements
- If there are irremediable defects with the the product, you can return them for repair or replacement under our twelve month warranty, it will be the buyers responsibility to cover the shipping expenses to return the item. If you believe a mistake was made on your order, please contact us to work out a solution. If an error is made by HOUSEofDAP in processing your order and the item sent is incorrect, we will correct the issue at our expense.
- Warranty
- All of our electrionic products are covered by a 12 MONTH WARRANTY, for return and repair / replacement. We check all your orders during the packing stage to make sure that the right accessories are included and that the adapters and other standards (e.g. NTSC/PAL) are correct for your country.
- Alternate Shipping Methods
- Should you be interested in tracking your order and/or insuring your order please contact us with your request and we will research a best possible solution and get back with you.